Full policy

Terms of Use & Acceptable Use Policy

Castlewood Fire & Rescue, Inc.
Moodle Learning Management System
moodle.castlewoodfirerescue.com

1. Purpose and Scope

Castlewood Fire & Rescue, Inc. (“Castlewood Fire & Rescue,” “we,” “us,” or “our”) provides this learning management system to support education, training, professional development, and related administrative activities.

This policy applies to all students, members, instructors, administrators, guests, and other authorized users. It governs access to the platform and the use of its courses, assessments, discussions, messaging, files, and other features.

By accepting this policy, you agree to follow these terms and any additional requirements communicated for your course or role.

2. Authorized Access and Accounts

Access is limited to individuals authorized by Castlewood Fire & Rescue or an approved course administrator.

You must:

• Provide accurate registration and profile information.

• Use your own assigned account.

• Keep your password and authentication methods confidential.

• Maintain an accessible email address for account and course communications.

• Notify the website administrator promptly if you suspect unauthorized access.

• Sign out when using a shared or public device.

You may not share accounts, allow someone else to complete activities under your name, impersonate another person, or use another person’s credentials.

Account access does not establish membership, employment, operational authorization, or eligibility for a particular course.

3. Acceptable Use

Use the platform for authorized educational, training, and administrative purposes.

You must communicate respectfully, follow instructor directions, and use platform features in a manner that supports learning and does not interfere with other users.

Prohibited conduct includes:

• Harassment, threats, bullying, discriminatory abuse, or retaliation.

• Posting unlawful, sexually explicit, or otherwise inappropriate material unrelated to authorized instruction.

• Sending spam, unauthorized advertisements, or unrelated solicitations.

• Knowingly submitting false information or falsifying attendance, qualifications, training records, or certificates.

• Disrupting courses, discussions, assessments, or platform operations.

• Using the platform to facilitate unlawful activity.

Legitimate instructional discussion of sensitive emergency-service topics must remain professional and appropriate to the course.

4. System Security

You may not attempt to:

• Access accounts, courses, records, or administrative functions without authorization.

• Bypass authentication, enrollment restrictions, assessment controls, or other security measures.

• Upload malicious software or files intended to compromise a device or system.

• Alter, delete, extract, or disclose information without permission.

• Probe, scan, overload, or test the security of the platform without prior written authorization.

• Use automated tools to collect user information, copy restricted materials, or disrupt services.

If you discover a suspected vulnerability, stop the activity and report it privately to the website administrator. Do not access additional records or publicly disclose sensitive technical details.

5. Academic Integrity

You must complete your own coursework and assessments unless collaboration is expressly permitted.

You may not:

• Have another person complete coursework or assessments for you.

• Provide unauthorized assistance during an assessment.

• Copy, distribute, sell, or obtain restricted questions, answer keys, or assessment materials.

• Plagiarize or submit another person’s work as your own.

• Manipulate activity tracking or falsely represent participation.

• Alter certificates, grades, or completion records.

Use of artificial intelligence tools, outside references, or other assistance must comply with the instructor’s directions. If permission is unclear, ask before using those tools for assessed work. Do not submit patient information, restricted course materials, or confidential agency information to outside tools.

Additional academic integrity requirements and consequences may be established in a separate policy or course agreement.

6. Confidentiality and Sensitive Information

Do not upload, post, or send patient-identifying information, confidential incident information, personnel records, passwords, or other restricted information unless the specific activity and method have been expressly authorized.

Removing a name alone may not sufficiently de-identify a case. Images, dates, locations, and incident details can also identify a person.

Use approved fictional or appropriately de-identified examples for training. Patient photographs, recordings, and actual records require any necessary authorization and an approved handling process.

Do not copy or disclose information about other users except as authorized for legitimate training or administrative purposes.

7. Course Materials and Intellectual Property

Course materials may belong to Castlewood Fire & Rescue, instructors, publishers, government agencies, or other rights holders. Access to a course does not transfer ownership of those materials.

Unless permission or an applicable license allows otherwise, you may use materials only for your own authorized training. You may not redistribute restricted materials, publish assessments, remove ownership notices, or use course content commercially.

You retain any rights you hold in your original submissions. By submitting work, you permit Castlewood Fire & Rescue and authorized course personnel to store, review, evaluate, and retain it as necessary for course administration and recordkeeping.

This permission does not authorize unrelated promotional use of your work or likeness.

8. Discussions, Messaging, and Recordings

Use discussions and messaging for appropriate course and department business. Information shared in group activities may be visible to instructors, administrators, and other participants.

Do not record, photograph, screenshot, or redistribute restricted assessments, private communications, or identifiable participants without authorization and any required permissions.

Authorized instructional recordings may be subject to additional notices and access restrictions.

The platform is not an emergency reporting or dispatch system. Messages may not be monitored continuously. For an emergency, call 911.

9. Course Completion and Operational Qualifications

Each course may establish prerequisites, attendance requirements, deadlines, passing scores, practical evaluations, and other completion standards.

Platform access, an activity completion mark, or a platform-generated certificate does not by itself establish:

• State or national certification.

• Continuing education approval.

• Authorization to practice a regulated skill.

• Qualification to operate apparatus or equipment.

• Operational clearance or demonstrated practical competency.

Any outside approval, certification, or credit must be specifically identified in the course requirements and remains subject to the issuing organization’s rules.

Training content does not replace applicable laws, agency procedures, medical direction, incident command, or required supervision.

10. Availability, Technical Problems, and Accessibility

Access may be interrupted by maintenance, outages, security measures, or circumstances outside our control. Courses and features may be updated, restricted, or discontinued as necessary.

Report technical problems promptly, especially when they may affect a deadline or assessment. Instructors will determine appropriate adjustments under the course requirements.

Contact the instructor or website administrator as early as practical if you need an accessible format or accommodation. Avoid posting medical documentation in discussions or general course submissions; request instructions for providing it appropriately.

11. Administrative Access and Privacy

Authorized personnel may review accounts, activity logs, submissions, and platform communications for legitimate instructional, administrative, security, or compliance purposes, consistent with our Privacy Policy.

Do not assume that platform messaging or stored content is accessible only to the intended recipient.

Our Privacy Policy explains how information is collected, used, shared, and retained. Account closure or withdrawal from a course does not necessarily result in deletion of official training records.

12. Violations and Enforcement

Depending on the circumstances, violations may result in:

• A warning or required corrective action.

• Removal of inappropriate content.

• Restricted platform privileges.

• Invalidation of affected coursework or assessments.

• Course removal or account suspension.

• Referral through applicable agency disciplinary procedures.

• Notification to a sponsoring agency, credentialing organization, or appropriate authority when warranted and permitted.

We may temporarily restrict access without advance notice when reasonably necessary to protect users, preserve records, secure the system, or investigate suspected misconduct.

When practical, we will explain the reason for an adverse action and provide an opportunity to respond. You may request a review by contacting the website administrator. If that person made the disputed decision, you may request review by another designated department official.

13. Additional Requirements and Policy Updates

Course syllabi, instructor directions, and applicable agency or credentialing requirements may supplement this policy. Instructors cannot authorize unlawful conduct or waive platform security and confidentiality requirements.

We may revise this policy as services or operational needs change. The effective date will identify the current version. Substantial changes may require renewed acknowledgment before continued access.

14. Contact and Reporting

Report account concerns, inappropriate conduct, suspected security issues, or questions about this policy to:

Castlewood Fire & Rescue, Inc.
Attn: Website Administrator
Email: admin@castlewoodfirerescue.com

Do not include passwords or unnecessary sensitive information in your report.

Full policy

Privacy Policy

Castlewood Fire & Rescue, Inc.

Effective Date: November 1, 2026

Castlewood Fire & Rescue, Inc. (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, maintain, and disclose information through:

• castlewoodfirerescue.com

• moodle.castlewoodfirerescue.com

This policy covers our public website, online forms, user accounts, and Moodle learning management system.

Information We Collect

Information you provide: Depending on the services you use, we may collect your name, email address, telephone number, mailing address, agency affiliation, and information submitted through contact forms, membership applications, facility reservations, course registrations, or other online services. Submissions may include uploaded documents, electronic signatures, and related correspondence.

Account and training information: When you use our Moodle platform, we may collect account details, enrollment information, course activity, attendance, assignment submissions, quiz responses, grades, instructor feedback, completion records, certificates, messages, and policy acknowledgments.

Information collected automatically: Our websites and hosting systems may record your IP address, browser and device information, pages accessed, access times, referring pages, login attempts, and other activity needed to operate, troubleshoot, and secure the websites.

Information from your organization: An affiliated agency, employer, instructor, or training sponsor may provide information needed to create an account, enroll you in training, or document your participation.

How We Use Information

We use information to:

• Operate and maintain our websites and online services.

• Respond to questions, requests, applications, and reservations.

• Create accounts and manage access.

• Deliver training, evaluate coursework, issue certificates, and maintain training records.

• Communicate about courses, account activity, reservations, and department services.

• Verify training participation or completion when appropriate.

• Detect misuse, investigate technical issues, and protect our systems.

• Meet applicable legal, administrative, reporting, and recordkeeping obligations.

Moodle Training Records and Visibility

Authorized administrators, instructors, and other personnel may access information necessary to manage accounts, deliver courses, evaluate participation, and maintain records.

When appropriate for an agency-sponsored course or official training requirement, relevant enrollment, attendance, completion, certification, and performance information may be shared with your sponsoring agency, employer, training coordinator, or applicable credentialing organization.

Depending on course settings, your name, profile information, discussion posts, and shared course activities may be visible to other participants. Private assignments and grades are generally restricted to you and personnel with appropriate permissions.

Do not include patient-identifying information or other confidential operational information in assignments, discussions, messages, or uploads unless expressly authorized through an approved process.

Cookies and Similar Technologies

Our websites may use cookies and similar technologies to maintain login sessions, remember preferences, support forms, and protect against misuse.

Moodle uses session cookies to support authenticated access. Blocking essential cookies may prevent login or interfere with course activities.

External content or services, when included on our websites, may use their own cookies or collect technical information under their respective privacy policies.

When We Share Information

We may disclose information:

• To authorized personnel who need it for department business or training administration.

• To providers supporting website hosting, email delivery, authentication, technical support, or other website functions, as necessary to provide those services.

• To training sponsors or credentialing organizations as described above.

• When you request or authorize a disclosure.

• When required by applicable law, subpoena, court order, or other valid legal process.

• When reasonably necessary to investigate misuse, protect individuals, or protect our systems and legal rights.

External Services and Links

Our websites may contain links to third-party websites or use external services for features such as account sign-in, embedded media, or payment processing.

Those providers handle information according to their own privacy policies. Review their policies before submitting information through their services.

Information Security

We use reasonable administrative and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, or loss. No internet transmission or electronic storage system can be guaranteed completely secure.

You are responsible for protecting your login credentials, using your own account, and signing out of shared devices. Notify us promptly if you suspect unauthorized account access.

Record Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including operational, training, certification, security, and applicable recordkeeping needs.

Different records may have different retention periods. Closing an account does not necessarily remove training histories, certificates, policy acknowledgments, transaction records, or information we must retain. Deleted information may remain in backups until those backups expire through routine processes.

Your Choices and Requests

You may update certain account information through your profile or contact us to request access, correction, or deletion of personal information.

We may need to verify your identity before responding. Requests are subject to applicable law and legitimate recordkeeping requirements. Some information may need to remain in official records, and deleting information necessary for an account may prevent continued access to services.

You may manage cookies through your browser settings. Essential website functions may be unavailable if cookies are blocked.

Children’s Privacy

Our websites are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, please contact us so we can review and address the matter.

Participation by minors in eligible programs is subject to program requirements and any required parent or guardian authorization.

Emergencies and Patient Information

These websites, online forms, email addresses, and Moodle messages are not emergency reporting systems and may not be monitored continuously. For an emergency, call 911.

Do not submit medical records, Social Security numbers, payment card details, or other highly sensitive information through general contact forms or course discussions.

This website privacy policy does not replace any separate Notice of Privacy Practices applicable to patient care or medical records. Contact us for instructions about requesting patient records or securely providing medical information.

Changes to This Policy

We may update this policy as our services or practices change. The current version will be posted with its effective date. When appropriate, we will provide additional notice or request a new acknowledgment through the learning platform.

Contact Us

For privacy questions or requests, contact:

Castlewood Fire & Rescue, Inc.
Attn: Website Administrator — Privacy Request
PO Box 9
Castlewood, VA 24224
Email: admin@castlewoodfirerescue.com

Please describe your request without including passwords or unnecessary sensitive information.

Full policy

1. Purpose

Castlewood Fire and Rescue, Inc. (“CFR”) provides online training and educational programming through its Online Learning Environment located at moodle.castlewoodfirerescue.com to support firefighter and emergency medical services (EMS) training consistent with applicable:

• National Fire Protection Association (NFPA) standards;
• Virginia Department of Fire Programs (VDFP) guidance;
• Virginia Office of Emergency Medical Services (VA OEMS) requirements;
• National Association of Emergency Medical Technicians (NAEMT) educational standards;
• Virginia Association of First Responders (VAFR) requirements, formerly the Virginia Association of Volunteer Rescue Squads (VAVRS); and
• Applicable Authority Having Jurisdiction (AHJ) policies.

All coursework, assessments, scenario-based evaluations, and certification preparation activities delivered through the CFR Online Learning Environment are intended to meet or support training compliance requirements established by the above-listed organizations and governing authorities.

2. Academic Integrity Requirement

Users participating in courses, quizzes, examinations, scenario-based evaluations, or certification preparation activities shall complete all assigned work independently unless otherwise expressly authorized in writing by CFR instructional staff.

All graded assessments administered through the Online Learning Environment are considered controlled training evaluations and must be completed without the use of unauthorized assistance or materials.

3. Prohibited Conduct

Users are strictly prohibited from engaging in any activity that compromises or attempts to compromise the academic integrity of CFR-hosted training programs.

a. Unauthorized Assistance

Users shall not:

• Receive or provide assistance during any graded or evaluative training activity from any individual not expressly authorized by CFR instructional staff.
• Collaborate with other users during assessments unless explicitly permitted in writing.
• Complete coursework or assessments on behalf of another individual.

b. Use of External Resources

During any testing, assessment, quiz, certification evaluation, or graded scenario activity within moodle.castlewoodfirerescue.com, users shall not access, reference, or utilize:

• Any artificial intelligence (AI) tools or platforms, including but not limited to generative AI systems such as ChatGPT, Microsoft Copilot, Google Gemini, Claude, or similar technologies;
• Internet search engines or online research tools;
• Online repositories of test questions or answers;
• Fire or EMS certification examination-preparation websites;
• Public or private question banks;
• Study guides not expressly provided within the CFR Online Learning Environment;
• Social media platforms;
• Messaging or communication applications; or
• Printed or digital materials not embedded within the course content;

unless expressly authorized in writing for a specific assignment or course module.

c. Redistribution of Training Materials

Users shall not:

• Copy, photograph, screenshot, download, record, transcribe, or otherwise reproduce any course materials, test questions, scenario prompts, quizzes, or examination content.
• Upload or distribute CFR-provided content to third-party websites, forums, repositories, or cloud-based storage platforms.
• Share CFR testing or course content with any individual not enrolled in the applicable course.

d. Credential Sharing

Users shall not:

• Share login credentials or permit any other individual to access coursework, testing modules, or certification activities using their assigned account.
• Allow any other individual to complete coursework or assessments using their assigned credentials.

4. Monitoring and Verification

CFR reserves the right to:

• Monitor user activity within the Online Learning Environment;
• Log access times, IP addresses, browser sessions, and navigation activity;
• Review completion times and response patterns; and
• Utilize integrity-verification tools or instructor-review processes;

to ensure compliance with this policy and the validity of CFR-issued training documentation used for operational readiness, NFPA certification pathways, EMS continuing education credit, or agency records.

5. Violations, Disciplinary Action, and Referral

Any suspected or confirmed violation of this Academic Integrity and Authorized Resource Use Policy may result in one or more of the following actions:

• Immediate termination of the assessment session;
• Invalidation of examination, quiz, or course results;
• Removal from the course or training program;
• Suspension or permanent revocation of Online Learning Environment access;
• Notification to CFR command staff, training officers, or administrative personnel; or
• Documentation within CFR departmental training records.

Where applicable, violations involving coursework or certification pathways aligned with external governing or accrediting bodies may also be referred to the appropriate organization for review and potential action, including but not limited to:

• Virginia Department of Fire Programs (VDFP);
• Virginia Office of Emergency Medical Services (VA OEMS);
• National Association of Emergency Medical Technicians (NAEMT);
• Virginia Association of First Responders (VAFR), formerly the Virginia Association of Volunteer Rescue Squads (VAVRS); and
• The applicable Authority Having Jurisdiction (AHJ).

Such referrals may affect a user’s eligibility for state-recognized certification, continuing education credit, CFR operational assignments, internal qualifications, or participation in future CFR-hosted fire or EMS training programs.

6. User Acknowledgement

By accessing or participating in any course, training module, assessment, or certification activity within moodle.castlewoodfirerescue.com, users acknowledge that they have read, understand, and agree to comply with this Academic Integrity and Authorized Resource Use Policy.

Failure to adhere to this policy may result in disciplinary action consistent with CFR policies and procedures governing training participation and certification eligibility.

Last modified: Monday, 23 February 2026, 6:45 PM

1. Purpose

Castlewood Fire and Rescue, Inc. (“CFR”) provides online training and educational programming through its Online Learning Environment located at moodle.castlewoodfirerescue.com to support firefighter and emergency medical services (EMS) training consistent with applicable:

• National Fire Protection Association (NFPA) standards;
• Virginia Department of Fire Programs (VDFP) guidance;
• Virginia Office of Emergency Medical Services (VA OEMS) requirements;
• National Association of Emergency Medical Technicians (NAEMT) educational standards;
• Virginia Association of First Responders (VAFR) requirements, formerly the Virginia Association of Volunteer Rescue Squads (VAVRS); and
• Applicable Authority Having Jurisdiction (AHJ) policies.

All coursework, assessments, scenario-based evaluations, and certification preparation activities delivered through the CFR Online Learning Environment are intended to meet or support training compliance requirements established by the above-listed organizations and governing authorities.

2. Academic Integrity Requirement

Users participating in courses, quizzes, examinations, scenario-based evaluations, or certification preparation activities shall complete all assigned work independently unless otherwise expressly authorized in writing by CFR instructional staff.

All graded assessments administered through the Online Learning Environment are considered controlled training evaluations and must be completed without the use of unauthorized assistance or materials.

3. Prohibited Conduct

Users are strictly prohibited from engaging in any activity that compromises or attempts to compromise the academic integrity of CFR-hosted training programs.

a. Unauthorized Assistance

Users shall not:

• Receive or provide assistance during any graded or evaluative training activity from any individual not expressly authorized by CFR instructional staff.
• Collaborate with other users during assessments unless explicitly permitted in writing.
• Complete coursework or assessments on behalf of another individual.

b. Use of External Resources

During any testing, assessment, quiz, certification evaluation, or graded scenario activity within moodle.castlewoodfirerescue.com, users shall not access, reference, or utilize:

• Any artificial intelligence (AI) tools or platforms, including but not limited to generative AI systems such as ChatGPT, Microsoft Copilot, Google Gemini, Claude, or similar technologies;
• Internet search engines or online research tools;
• Online repositories of test questions or answers;
• Fire or EMS certification examination-preparation websites;
• Public or private question banks;
• Study guides not expressly provided within the CFR Online Learning Environment;
• Social media platforms;
• Messaging or communication applications; or
• Printed or digital materials not embedded within the course content;

unless expressly authorized in writing for a specific assignment or course module.

c. Redistribution of Training Materials

Users shall not:

• Copy, photograph, screenshot, download, record, transcribe, or otherwise reproduce any course materials, test questions, scenario prompts, quizzes, or examination content.
• Upload or distribute CFR-provided content to third-party websites, forums, repositories, or cloud-based storage platforms.
• Share CFR testing or course content with any individual not enrolled in the applicable course.

d. Credential Sharing

Users shall not:

• Share login credentials or permit any other individual to access coursework, testing modules, or certification activities using their assigned account.
• Allow any other individual to complete coursework or assessments using their assigned credentials.

4. Monitoring and Verification

CFR reserves the right to:

• Monitor user activity within the Online Learning Environment;
• Log access times, IP addresses, browser sessions, and navigation activity;
• Review completion times and response patterns; and
• Utilize integrity-verification tools or instructor-review processes;

to ensure compliance with this policy and the validity of CFR-issued training documentation used for operational readiness, NFPA certification pathways, EMS continuing education credit, or agency records.

5. Violations, Disciplinary Action, and Referral

Any suspected or confirmed violation of this Academic Integrity and Authorized Resource Use Policy may result in one or more of the following actions:

• Immediate termination of the assessment session;
• Invalidation of examination, quiz, or course results;
• Removal from the course or training program;
• Suspension or permanent revocation of Online Learning Environment access;
• Notification to CFR command staff, training officers, or administrative personnel; or
• Documentation within CFR departmental training records.

Where applicable, violations involving coursework or certification pathways aligned with external governing or accrediting bodies may also be referred to the appropriate organization for review and potential action, including but not limited to:

• Virginia Department of Fire Programs (VDFP);
• Virginia Office of Emergency Medical Services (VA OEMS);
• National Association of Emergency Medical Technicians (NAEMT);
• Virginia Association of First Responders (VAFR), formerly the Virginia Association of Volunteer Rescue Squads (VAVRS); and
• The applicable Authority Having Jurisdiction (AHJ).

Such referrals may affect a user’s eligibility for state-recognized certification, continuing education credit, CFR operational assignments, internal qualifications, or participation in future CFR-hosted fire or EMS training programs.

6. User Acknowledgement

By accessing or participating in any course, training module, assessment, or certification activity within moodle.castlewoodfirerescue.com, users acknowledge that they have read, understand, and agree to comply with this Academic Integrity and Authorized Resource Use Policy.

Failure to adhere to this policy may result in disciplinary action consistent with CFR policies and procedures governing training participation and certification eligibility.

Last modified: Monday, 13 July 2026, 1:13 AM